Tata Motors’ Commercial Vehicles Business Unit (CVBU) yesterday launched introduced an unbeatable warranty of 4 years, on its entire range of heavy trucks with 25 tonnes and higher GVW (Gross Vehicle Weight). With this, Tata Motors has become the first company in India to offer a standard warranty of 4 years on heavy trucks, a clear reflection of the reliability and durability of Tata Motors trucks.
The 4-year warranty, applicable on the full range of tractor trailers, multi-axle trucks & tippers of 25 tonnes GVW & above, covers the vehicle’s driveline (engine, gear box & rear axle) as a standard offer. In addition, the warranty on the rest of the vehicle has been enhanced from 18 months to 24 months.
Tata Motors accounts for two of every three tractor trailers, multi-axle trucks and tippers, with 25-tonne GVW or higher, sold in India.
Commenting on the introduction of the 4-year standard warranty, Mr. Ravi Pisharody, Executive Director – Commercial Vehicles, Tata Motors, said, “For close to 60 years now, Tata Motors has been a step ahead in offering new technologies, products and value added services. The 4-year warranty is another industry first, in our pursuit of partnering the customer through the lifecycle of the product. We believe that it is a perfect New Year gift to our customers.”
The 4-year standard warranty is applicable on vehicles sold after 6th January, 2013.
Tata Motors has designed the 4-year standard warranty based on the lifecycle cost study of over 15 lakh Tata trucks & tippers operating all over the country, in varied terrain and loading conditions. The 4-year warranty is supported by Tata Motors extensive dealership & service network of over 1,300 touch points. On the highways of India, there is a Tata Motors touchpoint every 50 kms.
This extensive coverage, is backed by ‘Tata Alert’, a highway assistance programme for medium and heavy commercial vehicles, available across all national highways in India. Through ‘Tata Alert’, drivers will receive on-site breakdown assistance within 4 hours of dialing a toll-free helpline number (1800-209-7979). The 24×7 ‘Tata Alert’ service will ensure that a vehicle is put back on the road within 48 hours from the time restoration work begins. In case of major repairs and the vehicle carrying perishable goods, ‘Tata Alert’ will provide load transfer assistance.