Even the best car makers in the world are not above flaws and sometimes get into trouble for malfunctioning cars. The same has happened to India’s largest car manufacturer, the National Consumer Disputes Redressal Commission (NCDRC) as directed Maruti Suzuki to pay Rs. 3 lakh as compensation to one of its customers for selling him a defective car 10 years ago.
Pravenchandra Shetty has purchased the Maruti Suzuki WagonR in 2003, the vehicle has made umpteen trips to the workshop where several parts have been changed. This led the buyer to the conclusion that the vehicle itself was defective and hence approached the NCDRC. In his complaint, Shetty mentioned that it was right from the start that the vehicle gave problems in the form of abnormal vibrations which could not be solved despite the fact that various parts were changed.
The experts of National Institute of Technology Karnataka (NITK) confirmed the vehicle suffered from manufacturing defects. The NCDRC relied on the report of the institute as well as the numerous repair records of the car to conclude that the car was defective. Earlier the State and District Consumers Forum in Karnataka had directed Maruti Suzuki to replace the WagonR car with a new one and pay compensation of Rs 17,000.
Now the National Consumer Disputes Redressal Commission (NCDRC) has modified the orders given to State and District Consumers Forum in Karnataka to direct Maruti Suzuki to pay Rs. 3 lakh as compensation to the client for not only selling him a defective vehicle, but also for the fact that the WagonR in question has caused the buyer a lot of mental harassment, agony and inconvenience. Although the car has traveled a distance of more than 1 lakh kms during the period from 2003 till date.
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