Maruti Suzuki has issued safety guidelines for its workshops and service centers. The country’s largest carmaker has more than 3800 service centers across 1914 cities.
More than 80,000 staff at the workshop was trained to follow safety and hygiene measures, claims Maruti Suzuki. They will monitor their health and record their health parameters through a wellness app that works in conjunction with the Aarogya Setu app.
The entire service network of Maruti Suzuki will be taking contactless service processes. The customers can schedule service online or via the Maruti care app. Capture of customer-requested repairs, online job card approval, e-invoicing etc. will be done via mobile phone. Payments can be rendered online, too. Maruti has also launched digital service manuals which are paperless.
Staff at the service centers will always wear protective safety gear. When the car is picked up for service and dropped back, the car keys and vehicles will be sanitised. Before sitting in the vehicle, service advisors can use the disposable seat cover, steering cover and gear lever knob. Before handing over to the customer, the vehicle and key will be disinfected again, while maintaining social distance at all times. The customer lounge will also be routinely disinfected, and hand sanitizers will be made available.
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