According to a media report, the Consumer Disputes Redressal Forum, Kollam, ordered a Renault dealer to pay Rs. 2 lakh as compensation for the lack of clear results of a lucky draw.
The report states that, under Section 12 of the Consumer Protection Act, a complaint has been filed. According to the complaint, during the 2014 Onam festival season, advertising was put up in daily newspapers and on television channels in Cochin. The ads said those who booked a Renault vehicle in August 2014 would be eligible in a lucky draw to win 5 Duster cars.
On August 16, 2014, the complainant booked a Duster and got a lucky draw coupon. The car was sold in the near future. The complainant then followed up on the lucky draw with the manager, but his questions stayed unanswered. He was told the results would be intimated via SMS, but it wasn’t.
The complainant argued that there was no evidence that the lucky draw was being carried out and that it was therefore unfair trade practice, service failure and consumer theft.
The forum found the lucky draw was not transparent and the results were not published. The Renault dealer was ordered to pay Rs. 2 lakh as compensation for the pain, suffering and mental anguish caused to the complainant. The dealer was also directed to costs of proceedings by charging Rs. 10,000 additional.
Furthermore, the forum added that if the managers fail to pay compensation within 30 days from the date of receipt of the order, the complainant is entitled to recover Rs.2,00,000/- with interest at a rate of 9 percent per year, together with the costs jointly and severally and from their properties.
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