TOYOTA CONNECT INDIA – a smartphone app based connected services

In-line with its ‘Customer First’ philosophy, Toyota Kirloskar Motor announced the launch of TOYOTA CONNECT INDIA, a smart phone application based connected services which caters to customer’s mobility & ownership needs in a personalized manner. With this launch Toyota aims at delivering convenience, complete peace of mind while on the road and sheer delight of owning a Toyota Car. The app can be used by customers for all models of Toyota and is available on Android and IOS platform. This futuristic connectivity platform gives customers access to Toyota’s global standards of connected services to Indian customers.

TOYOTA CONNECT INDIA is a fully integrated cloud based connected service platform supported by a dedicated & specialized call center, Toyota’s dealer networks and service providers. Toyota Connect app is an ideal companion of customers on the go and makes sure they can reach Toyota at all places and all times for any assistance.

Toyota Connect app unleashes a world full of interesting features to ensure enhanced ownership pleasure of customers. It offers a unique service of assisted navigation with 24*7 dedicated call centre which helps users to navigate to destination with utmost ease. With an aim to provide a convenient and engaging travel experience, Toyota Connect offers Immersive Navigation Experience with 3D offline maps, lane guidance, speed limit display, enlarged junction and intersection views and real time traffic updates which guides customers to congestion free routes to their destinations. To further add to the delight of owning a Toyota Car, Toyota Connect has an intelligent feature of timely service reminders, online service appointments, live service status and convenient e-payment facility.

Speaking about the all-new service offering, Mr. Akitoshi Takemura, Sr. Vice President, Toyota Kirloskar Motor said, “TOYOTA CONNECT INDIA is in line with our “Customer First” philosophy which promises of convenience, Peace of Mind & a Delightful ownership experience. Customers will undoubtedly appreciate the purposeful services like Assisted Navigation, Online Service appointment with ePayment & GPS location based Road side assistance designed to satiate the discerning Indian customer’s distinctive needs. We have leveraged our global legacy of superior customer experience to launch a service with a strong human connect. We believe the app will redefine ownership experience by establishing a seamless contact point with Toyota customers at all times, so that they feel Toyota is always there for me.

We are the first auto manufacturer offering a dedicated operator service to provide Assisted Navigation like advanced countries. Through our brand new dedicated & personalized operator service, our dealerships & service providers, we will provide the strong Human Touch in our connected services for our valued customers. We certainly believe ‘Toyota Connect’ will help us in further enhancing our customer satisfaction levels and help us in constantly being in touch with our customers.”

Speaking at the launch event, Mr. N Raja, Director & Senior Vice President, Sales & Marketing, Toyota Kirloskar Motor said, “We are delighted to launch the Connected services for our Indian customers today. This is in line with our relentless efforts to be a benchmark in customer satisfaction. Toyota’s principle of Customer First exists for the purpose of providing customers with products and services that earn their smiles. With the launch of ‘Toyota Connect’, we aim at ensuring a seamless, convenient and pleasing ownership experience for Toyota customers. Hence, the platform has been built with careful consideration and application of our global standards of customer privacy and data security.

In the fast paced digital world, we are always working hard to be at the forefront of technology driven change and innovation. With this launch, we aim to play a big role in creating a prosperous mobility society by connecting people, vehicles, and society with an intuitive and responsive technology.” added Mr Raja

TOYOTA CONNECT will be available for all Toyota vehicles owners & users and can be accessed by registering in the Toyota Connect smartphone app.

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