In keeping with its glorious tradition of setting new benchmarks, Hero MotoCorp Ltd, the world’s largest two-wheeler manufacturer, today announced the country’s first-ever warranty of 5 years on all its two-wheelers (5 years or 70,000 km on motorcycles, whichever is earlier and 5 years or 50,000 km on scooters, whichever is earlier).
Mr. Anil Dua, Sr. Vice President (Marketing & Sales), Hero MotoCorp said, “Staying true to our splendid legacy, all Hero two-wheelers will now have a 5-year warranty. Hero MotoCorp is the first manufacturer in the country to offer this benefit. It is in tradition of Hero MotoCorp having always led the way in customer service. This announcement is also an expression of our confidence in the unparalleled quality of our products, backed by strong R&D and excellent manufacturing capabilities.”
Path-breaking initiatives like this have resulted in strong customer commitment and trust in Hero. This unequalled assurance of 5 years when purchasing Hero’s two-wheelers, will further strengthen Hero’s position in the market-place as the undisputed leader.
The company has the world’s largest customer relationship programme – Hero Goodlife. Through this programme, Hero MotoCorp has time and again redefined the boundaries of customer satisfaction. Hero MotoCorp currently has over 5000 customer touch points across the country including authorized dealerships, state-of-the-art automated workshops, spare part outlets and authorized representatives of dealers.